We are currently recruiting for Part Time Team Leader to work for one of our local government departments based in Durham city centre
The management and development of operational teams with the aim of improving performance and consistently meeting targets for quality, efficiency and customer service in processing passport applications, customer complaints and correspondence
Key Responsibilities may include:
o Manage attendance and performance and undertake line management responsibilities. Proven ability to meet customer service targets and deadlines.
o To ensure and provide assurance, through appropriate management controls, that all work is conducted according to, Procedure and Best Practice guidelines.
o To manage all available resources effectively.
o To manage work flow and output to ensure service levels agreements and our customer promise is met.
o To maintain up to date knowledge and understanding of legislation, policy, procedure and best practice.
o To take responsibility for own performance and personal development.
o To actively manage and support staff through change - in particular the implementation of Multi Skilled Teams within operational areas.
o To support and lead teams
o Resolving staff based issues/queries.
o Updating Adelphi/Metis including sickness absence/Annual leave/flexi management etc.
o Holding regular team meetings including moderation meetings.
This is a 6 - 9 month position and the part time hours are evening shifts Monday to Friday and day shifts on a Saturday and Sunday. Normal working pattern is 5 days per week which could include Saturday and Sunday.
Standard pay rate will start at £9.08 and rise to £12.08 after 12 working weeks
If you are interested in working within a government department and are interested in this role, please apply below.
You MUST have a current Passport with at least 7 mths in date