Job title: Executive Officer
Hourly rate: £12.88
Contract: Temp for a short period - move to a fixed term contract until August 2023
Hours: Full-time 37 hours per week
At Her Majesty`s Passport Office (HM Passport Office) we`re now expanding our Administrative Team to ensure the public gets the best possible service, both now and in the future. If you`re an organised individual with a good eye for detail, why not put your invaluable skills to good use and support the nation by becoming an essential key player in everyday life!
We are the sole issuer of UK passports, delivering 6 million passports to the UK population every year. We`re also responsible for the passport validation service (PVS) and for civil registration services through the General Register Office (GRO) - therefore CTC (Counter Terrorist Check) clearance will be required by all successful candidates.
This is an exciting opportunity; you will work through Brook Street as a temporary worker for an initial 6 week period and once your training has been completed and successfully passed, you will convert over to a Fixed Term Contract with the Home Office directly, which will run until August 2023.
As an Executive Officer, your main task will be to manage a team that processes passport applications. Day to day, you will:
" Manage performance to meet targets for quality, efficiency and customer service, as well as customer complaints and correspondence.
" Oversee the integrity and accuracy of the team`s work.
" Ensure that customers are dealt with in a prompt, courteous and helpful way.
" Manage the attendance and availability of staff to meet likely demand.
" Brief staff, complete the induction of new team members, manage individual performance levels and make sure each person`s development needs are met.
" Manage your time effectively, meeting agreed service level response times.
" Take on other EO Casework roles that may apply, e.g. Interview Officer or Counter Team Leader.
The public are relying on us to process and deliver passports quickly and accurately. It`s therefore important that you`re:
" A skilled team leader and communicator
" Learning and development tailored to your role
" An environment with flexible working options
" A culture encouraging inclusion and diversity
" A Civil Service pension - when you convert to FTC with Home Office
" 34 days holiday
" Flexible working around core hours
To be part of a friendly team that performs a critical role, apply now!