Location: Canary Wharf
Duration: 4 months
The purpose of the role is to provide effective and efficient support to the Video Hearing Taskforce at the Parole Board. in the delivery of its core objectives. You will need to be well organised and be able to take the initiate and work closely with others and have good verbal and written communication skills. You will require intermediate to advanced level Excel skills.
The successful candidate must be able to plan their work in order to identify potential issues and address these before they become a problem. Be proactive in their approach and seek to resolve problems with minimal supervision. Be able to liaise and challenge stakeholders in order to deliver results. Be self-motivated and be able to manage setbacks in relation to video connectivity
Liaise with HMPPS prison establishments to book video hearings
Record arrange hearings on a centralised database.
Send connection details to witnesses and the legal rep (clearly outlining the number of the virtual room, and the dial in details should video connection fail)
Separately send connection details to the panel members. The 'host' passcode for the room is sent to the Panel Chair who may choose to share with co-panellists
Assist, and problem solve with the case manager any emergencies arising from video hearings. For example, logistical and technical issues with attendance.
Set up any emergency remote video hearings, should they be directed at last minute (although to be avoided where possible)
Troubleshoot connectivity issues on the day to ensure all attendees are able to sign into the hearing room.
Provide technical support for any serious technical issues so members can contact them on the day
Have a proficient level of IT including use of email, MS Word, MS Excel
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Check.