Executive Officer - 16.00-00.00/00:00-08:00/08.00-16.00 (Rotating Shifts)
Full training will be given to all successful candidates remotely from home over a 5/6 week period between the hours of 9am-5pm.
We are looking for experienced Executive Officers to work within one of our large government clients in Manchester City Centre.
These roles are ideal for people who are excellent communicators.
The successful candidates will be working 16.00-00.00, Midnight to 08.00 or 08.00-16.00, Monday - Sunday. These shifts are rotating and you will be expected to work across all three of these shifts patterns so full flexibility is a must. Rotas will be provided in advance as you will be working four or five days a week. These are full time roles working 37 hours a week, with paid lunch breaks totalling 42.00 hours a week paid.
The pay will be £11.36 base rate up to £17.61 (weekend nights) dependant on shifts
These positions are initially for three months with a view to possible extension.
Responsibilities will include:
" Being a highly visible manager responsible for driving performance, developing and engaging their people whilst role-modelling Civil Service leadership behaviours.
" Managing resources to ensure delivery of operational outputs, and work with their team to identify process improvements within the delivery of Customer Services Operations - thus seeing efficiency's in processing in processing whilst sustaining customer experience.
Skills and requirements:
" Leading, motivating, encouraging and supporting their people to work together as a team, making leadership interventions to deliver and continuously improve business results.
" Actively embrace Continuous Improvement principles in everything you do, creating a culture of innovation and involvement throughout your team.
" Monitoring specific performance targets and standards using management information systems to meet these targets and standards.
" Taking responsibility for business planning, continuous improvement and delivery of team KPIs, quality, productivity and outcomes.
" Delivering positive working relationships with colleagues across the teams and the wider Customer Service Group, sharing ideas and promoting best practices.
" Communicating key business messages to your team effectively and engaging staff to ensure clear understanding of our business priorities and aims.
" Identifying poor performance, attendance and conduct issues, adopting a coaching style for resolution, taking action as appropriate in accordance with policy.
These roles will involve dealing with calls from the public, including helping clients to reset their logins and passwords for the online portal.
Full training will be provided for the role and this will last for 5/6 weeks, this will be completed remotely from home, between 09.00 - 17.00 Monday - Friday. You will then be expected to move to the rotating shift once training is complete so please ensure that you are able to commit to these hours before applying. Once the training is completed you will be expected to be able to work from the office as well as some occasional home working.
If this sounds like the role for you then please apply online with an up to date CV.