A full time temporary position has come available within a government department in the Warrington area.
Hours: 37 hours per week, Monday to Friday, office hours.
Pay rate: £10.21 per hour going up to £12.75 after 12 working weeks.
Job Spec: This is a non-operational job with no line management responsibilities. This is primarily a data processing role which requires someone who is used to this type of work which involves processing high volumes of data and completing quality checks. Allocation of work to the team and managing deadlines in line manager's absence.
Perform management checks on all work completed by the Service Desk team on CATS+ and highlight any errors to line manager.
Assist with QA checking if required by QA Manager.
Assist with training sessions for individual members of the team to improve quality and monitor improving accuracy rates. Good understanding of Microsoft 365 packages is essential for this role, as databases will need to be maintained.
Monitor the CFO Service Desk inbox and ensure all emails are correctly logged as calls and answered within the correct timescale, keeping the line manager fully informed of any issues.
Assist line manager with answering Service Desk referrals, following the direction given by line manager.
Manage the HMPPS CFO Asset management process.
Assist with testing CATS+ system updates before they are implemented.
Write up new Processes or amend existing ones following guidance from line manager.
Participate in the production of CATS+ update bulletins.
Report any breech of data security to line manager immediately for appropriate action to be taken.
Assistance in the production of statistical reports, from data collection, basic analysis, writing and distributing.
Any other duties requested by line manager
Please note access to a car is required as there no transport links in the area.
Please apply online.