We are currently recruiting for a Team Leader to work with one of our largest Public Sector clients
The role is 3 months initially - pay rate £13.38 per hour
Monday-Friday 37 hours per week based in Leicester LE1
The key purpose of the role is to manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary and management.
To Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives.
Key Responsibilities to include:
" Lead the implementation of efficient and consistent administrative practices, procedures and standards, identifying and implementing solutions to identified problems.
" Manage resources (including staff and facilities) to ensure excellent customer service to all stakeholders, judiciary and management.
" Monitor key performance areas, analysing performance trends and making recommendations for improvement to the Delivery Manager.
" Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation.
" To provide written and verbal advice to queries from staff and HMCTS users.
" Contribute to the delivery of operational, performance and service standard targets.
" Provide statistical data for the management team and judiciary.
" Deal with any accommodation issues that arise and liaising with estates/ facilities and/or contractors as required.
" Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
" Deputise for the Delivery Manager as necessary.
" Deal with customers and complaints and address route causes of complaints.
" Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.
" Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.
" Assign responsibilities for action and monitoring progress against plans.
" Ensure that performance management and reward & recognition systems are utilised effectively throughout area of responsibility, ensuring consistent standards through benchmarking, and encouraging and rewarding good ideas and creativity.
" Plan, co-ordinate and organise training and development for staff. Ensuring that learning & development needs of all staff, including inductees, are identified and met.
" Identify staff potential and develop in line with business and individual needs.
" Identify recruitment needs and retention issues, assessing resource requirements against demands.
" Be responsible for health and safety issues for the team and their immediate working environment.
" Take a lead in employee engagement activities to maintain good working relationships with staff and to improve service delivery and staff morale / motivation.
" Ensure staff are aware of HMCTS strategic objectices/and or updated in relation to corporate messages.
" Role model HMCTS values, and apply policies and procedures (including diversity, attendance and discipline).
" Work with staff to ensuring that casework is appropriately managed, providing advice where process deviations have occurred.
All Band D staff are also expected to perform other management roles in addition to their own role.
If you believe that you could be the right candidate for this role, we would love to hear from you, so please apply online or email your CV