Job Description

The Temporary Worker will provide junior management support and carry out administrative duties that are moderately complex. They will follow set procedures and will exercise some independent judgment in carrying out instructions, under general supervision.
Examples of work performed will include but not be restricted to:
- Preparing routine correspondence and checking that of others
- Compiling, verifying and reporting data
- Completing forms or reports
- Managing the workload of a small team, if required
- Liaising with internal and external stakeholders
Typical qualifications and experience:
- Five GCSE passes at Grade C or above
- Two A level passes at grade E or above or equivalent
- NVQ Management Level 3 or 4 (or suitable junior management experience)
- Administrative experience with a good knowledge of and experience in using Microsoft Office
- Excellent communication skills, both oral and written

Job description

About us

Ofsted is the Office for Standards in Education, Children's Services and Skills. We inspect and regulate services that care for children and young people, and services providing education and skills for learners of all ages.

Every week, we carry out hundreds of inspections and regulatory visits throughout England and publish the results online. We also report on standards across the country and are accountable directly to Parliament. Ofsted's inspections are independent and impartial. Our values are professionalism, empathy, courtesy, and respect.

This role sits in a Delivery Support Team, which is part of a Delivery Unit within the Ofsted Academy, the National Delivery Directorate or a Region and a Hub. The team is responsible for providing high quality support to the Delivery Unit, ensuring the smooth running of the Delivery Units core functions to meet regional, organisational and corporate priorities.

Delivery Units are responsible for delivering timely and high quality inspections in all institutions that Ofsted regulates and inspects, and ensuring there are consistent processes and standards across teams and remits.

They are also responsible for supporting Ofsted to be a learning organisation and evidence led. Attracting, recruiting and developing high quality inspectors, ensuring they are used to best effect on inspections, and supporting and promoting excellence for all employed staff and contracted inspectors.

Overall purpose

The successful candidate will provide efficient, effective and flexible administrative support to the Director as well as managing large data sets, have regular communication with a variety of internal and external stakeholders and support the overall running of the team. Administrative support will include diary and inbox management, meeting and travel arrangements, and minute taking.

The role will support the day to day running of the Delivery Unit, including engaging with inspector workforces and contracted inspectors, planning activity to meet the Delivery Unit's objectives and priorities, liaising with other Delivery Units and national teams, ensuring the delivery of high quality and timely inspections and supporting Ofsted to be a learning organisation and evidence led.

Key responsibilities

The key responsibilities of the role are outlined below. However, this is an overview of the role and is not exhaustive. Ofsted reserves the right to assign other duties commensurate with the B3 grade as required.

▪ Undertake a range of activities across all remits including, but not limited to, inspection planning, coordination of the inspector workplans, coordination of contracted inspector onboarding, support inspector recruitment, hub resourcing, arranging training events, monitoring workflows and providing IT support to inspectors.

▪ Develop and maintain effective workflow management in the Delivery Unit, taking appropriate action to resolve any risks to delivery and ensuring the Delivery Unit is effective and efficient.

▪ Create and maintain school inspection schedules by programming inspectors to suitable inspections and making the necessary adjustments to meet national and regional needs, through close liaison with Senior Her Majesty's Inspectors (HMI), other senior managers, inspectors and the delivery support team as appropriate.

▪ Take responsibility for effective and efficient inspector work programmes, including inspection, training, hub rotas and other non-inspection time, ensuring a joined-up approach across multiple priorities and considering individual inspector needs.

▪ Maintain work systems and databases to manage delivery, including inspection volume, inspection timeliness, contracted inspector recruitment and inspector training; and support the development and maintenance of national management information tools which will provide effective oversight to monitor delivery.

▪ Liaise with a diverse group of internal stakeholders, including senior managers and inspectors and maintain the Delivery Unit's online communications channels as necessary.

▪ Draft and coordinate outgoing communications, and engage with a range of external stakeholders across all remits.

▪ Support the Delivery Business Manager as required in the management of inspector data, the provision, analysis and presentation of management information, and liaising with colleagues in other Delivery Units and central teams.

▪ Act as an initial point of contact, liaising with senior internal and external stakeholders to screen, log and prioritise queries through the efficient management of high-level incoming/outgoing correspondence, calls and emails. Assist with resolving queries promptly and appropriately, liaising with other teams across Ofsted as necessary, or escalating as required to resolve issues and queries.

▪ Support the delivery of projects and pilots for the Delivery Unit, ensuring that projects and tasks are delivered to agreed timescales and standards and promote a joined up approach to delivery to maintain consistent, efficient and effective processes.

▪ Provide flexible support to the Delivery Units, their senior leadership teams and inspector workforces, and contribute to the wider work of Ofsted as required including the organisation and support of inspection delivery, contracted inspector recruitment and training.

▪ Manage and coordinate Director diaries to ensure the most effective use of time, ensuring travel, hotel and conference arrangements are made well in advance.

▪ To perform secretariat duties efficiently for meetings involving setting up suitable dates, room bookings, drafting outline agenda, coordinating and circulating papers, minute taking, following up actions and keeping updated action logs, as required.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.