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Executive Officer - HMP Full Sutton

Job Description

HMP Full Sutton - Executive Officer

Location- Full Sutton, Moor Lane, York

Pay- £10.21 Rising to £13.01 after 12 weeks

Monday- Friday- 9am till 5pm

*This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements*

Our client is looking to recruit a Higher Executive Officer to join the team at HMP Full Sutton Prison in York

Role overview:

  • Prison Onsite Support work on-site 5 days a week, maintaining hardware and fixing technical problems as quickly as possible for prisoner and staff IT and systems.
  • As second line support (2LS) you will troubleshoot or escalate issues as appropriate in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved.
  • You will use administrative access to various online tools and portals, such as Azure and InTune, to request and amend access permissions for prisoner IT accounts and devices.
  • You will use a variety of tools and products such as Microsoft 365, Microsoft Teams, Windows 10, and Service Now, to support the request and case management processes for prisoner and staff IT.

What we are looking for:

  • Administration experience
  • Excellent communication skills both orally and written
  • Service desk/IT experience
  • Microsoft experience
  • Great IT and data entry skills
  • Able to use own initiative
  • Good attention to detail
  • Good team work skills

We are working very quickly to fill this and arrange interviews so if you are interested in applying, please click apply now!


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