Job Description

We have 4x Executive Officer administor roles to work for our client within the Public Sector. These will be a long term temporary position lasting around 6 months and may get extended subject to the business requirements

These are hybrid working roles, where 3 days will be completed at home and 2 in the office near Leeds city centre

• Location: Leeds LS4 2QB
• Hours: Monday- Friday, 09:00 - 17:00 - 37 hours a week
• Full time (part time will not be considered)
• Pay: £12.88 per hour (annually £24,781)
• Assignment: Temporary - 6 months

Please be aware, for this client you must have an in-date valid UK passport and must be able to pass a Counter terrorism Clearance check

These positions in Asylum and Protection Group, Home Office play a vital role in supporting the economy and cultural life of the UK. The purpose of the role is to consider applications from foreign nationals wishing to stay in the country for work, study or to be with family.

In all these roles, you will work to the guidance and framework in place. The job holder will be expected to maintain and ensure high quality of service is delivered to customers

Responsibilities

We are looking for candidates with the following skills and qualities:

• Good decision-making skills whilst maintaining professionalism and sensitivity.
• Ensuring that accurate information and advice, referencing appropriate procedures, guidelines and policies is given efficiently and effectively in a professional and courteous manner.
• Working to challenging goals, showing clear, reasoned arguments and ensuring complex decisions are referred to senior management as appropriate.
• Ensuring customer expectations are managed through effective communication both written and verbal.
• Taking ownership of customer issues identifying the causes and work to provide a resolution, escalating where appropriate.
• Effectively managing a team to ensure key performance measures and departmental goals are met; and that cases are decided promptly and accurately in line with published guidance and service standards.
• Updating Home Office IT systems with clear and concise notes.
• Emotionally resilient, compassionate, and able to keep your composure during face-to-face interviews.
• Flexible, adaptive, and creative in solving problems and dealing with change.
• Line management experience is desirable for some roles.

We are looking for applicants who can demonstrate:

• IT literacy with ability to quickly learn how to use different IT platforms/packages.
• Good written and verbal communication skills.
• Ability to build customer relations.
• Analyse and use a range of relevant, credible information from internal and external sources to support decisions.

You must pass a CTC clearance for these roles, they can take up to 30-40 days to return.

If you are interested then please apply!