Job Description

Family Support Worker

Setting: Family Assessment Centre

Location: Worcestershire

Salary: £28000

A values-driven organisation is seeking dedicated Family Support Workers to join a team committed to making a lasting difference in the lives of families and young people.

Role Overview
Family Support Workers play a vital role in supporting parents to meet the physical and emotional needs of their children. Working 12.5-hour shifts across both days and nights, you will observe parent-child interactions and provide sensitive, non-judgemental feedback tailored to each family's unique circumstances. Through encouragement and role modelling, you will help empower parents to build stronger, healthier relationships with their children.

Key Responsibilities

• Maintain accurate, objective records to inform parenting assessments, which may be submitted as evidence to Family Court.
• Apply a trauma-informed approach using the PACE model (Playfulness, Acceptance, Curiosity, Empathy) in daily practice.
• Build positive, trusting relationships with families to support meaningful engagement.
• Signpost families to additional support services related to mental health, substance misuse, and domestic abuse.

What We're Looking For

• Passionate individuals with experience working with children and families.
• Strong interpersonal skills and the ability to quickly build rapport.
• NVQ Level 3 qualification (or willingness to work towards it).
• Applicants from diverse professional backgrounds are welcome - transferable skills are highly valued.
• Full UK driving licence required.

Shift Pattern

• 13 shifts over a 4-week period (6 nights / 7 days)
• Includes alternate weekends
• Day shifts: 8:00am - 8:30pm | Night shifts: 8:00pm - 8:30am

Salary & Benefits

• £28,000 annual salary
• Private health care
• 25 days annual leave + bank holidays
• Birthday off
• Employee Assistance Programme
• Free parking and electric charging points
• Access to pool car for family support visits

This is a unique opportunity to join a purpose-led organisation focused not on profit, but on creating a legacy of support for families and young people. If you share these values and are ready to make a meaningful impact, we'd love to hear from you.