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Customer Service Administrator

  • Location:

    Belfast, County Antrim

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Up to £9.9 per hour

  • Contact:

    Kit

  • Contact email:

    [email protected]

  • Job ref:

    HQ2890_1655737974

  • Published:

    12 days ago

  • Duration:

    until 31st Oct

  • Expiry date:

    21/07/2022

  • Startdate:

    27/06/22 15:24:00

Job Description

We have had several exciting vacancies open up for those in the Customer Service/Admininstration field as FES Agents with UKVI based in Belfast.

In this role, you will be assisting in the provision of transaction processing services to clients. You`ll be responsible for defined core administrative, operational and/or technical activities within your department, and you will provide a range of straightforward, routine services often as part of your team. This may involve responding to routine queries or issues and referring any unusual or non-routine situations to others.

You will be responsible for:
- Processing work in line with agreed procedures, business rules or scripts, including include making calls, answering telephone, emails, queries, taking messages or processing transactions.
- Resolving these queries, escalating as necessary (e.g. a team leader), and logging as appropriate.
- Maintaining records and updating information either via database or manually to a standard to distribute to other team members or groups when required, and for audit purposes.
- Learning the procedures and understanding how to process work to the defined level of quality.
- Organising your work schedule to prioritise allocated work on a daily basis, and ensuring deadlines are met.
- Liaising with internal and external clients.
- Printing and posting data/reports/invoices daily.
- Supporting line management on additional admin when required.

The ideal candidate will:
- Be organised and able to delivery tasks timely and accurately;
- Have excellent attention to detail in record keeping;
- Be an effective team player, who constantly displays commitment and flexibility, as well as the ability to work in a structured environment;
- Be an effective problem solver;
- Be an excellent communicator who can maintain good relationships with colleagues and clients;
- Deliver high quality customer service in a professional manner, creating trust and confidence;
Understand and apply policies and procedures consistently.

Requirements:
* Right-to-work in the UK * Clear DBS minimum * 3 Year referenceable Work History


£9.90/hour

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