Job Description

IMAC - Field Engineer, Cardiff

Hours: Monday to Friday 9:00 AM to 5:30 PM (37.5 hours weekly, 1-hour lunch)

Salary: £26,000 + 23 days Holiday Entitlement in addition to bank holidays.

Free Parking on Site

Discounted Gym Membership 25% with certain gyms

"Dress Down" policy (unless customers/clients visiting and inappropriate)

Purpose of the IMAC - Field Engineer:

To support the delivery of the Project Services Team to meet customer requirements to improve service delivery standards in respect of new store openings, store closures and changes to existing estate in particular software upgrades, IMAC and associated remedial shop fitting works

Mission of IMAC - Field Engineer role and business:

• To be the partner of choice for the provision of technology services in the UK
• To deliver on our commitments to all customers both external and internal
• Create a great environment where people become the best they can be and are able to discover for themselves and educate others in the field of technology support

Values of IMAC - Field Engineer role and business:

• To do the best we can for our business, our customers, and our colleagues
• To demonstrate honesty, integrity, and flexibility in all that we do
• To be transparent in our operations
• Respect our environment
• Return value to our shareholders
• To be committed to our people

The main features of IMAC - Field Engineer role will include:

• To deliver on site projects to the customer specification and agreed statement of works, including IMAC work, software upgrades, decommissioning of equipment and general remedial shop fitting works in line with product specification and industry standards
• To deliver works in line with Health and Safety standards and at all times ensuring adequate control of risk to self, Customer employees on site and the general public
• To keep abreast of changes to legislation and product development to ensure the highest standards are achieved at all times
• Keeping the customer and Project Services Team informed at all times of the progress of the work
• Reporting to the relevant helpdesk, where necessary, in accordance with the escalation procedures of the relevant customer
• Updating the Project Manager at every stage via a mobile device to ensure smooth communication between the company and the customer
• Accurately recording stock deployment to allow maintenance of up to date and accurate stock inventory records on behalf of the Customer
• Completion of all relevant documentation to allow performance reports to be produced in a timely manner to monitor customer service
• Maintaining contact with the Project Services Team to allow real time logging and availability
• Returning and packaging of decommissioned equipment to the Logistics dept, with fully completed documentation, within a two day window, fully assembled and labelled
• Any other reasonable tasks as assigned by management

Benefits of PIMAC - Field Engineer:

23 days holiday in addition to bank holiday

Free Parking on Site

Private medical insurance

Discounted Gym Membership 25% with certain gyms

"Dress Down" policy (unless customers/clients visiting and inappropriate)