Job Description

We are currently recruiting for a Field Engineer in the South West.

Main Purpose of the Role:
To be able to carry out Machine Plant Diagnostics, Servicing and Repairs to Construction, Agricultural, Industrial, Heavy Line and Recycling Equipment to the highest standard within the Dealership territory to new and existing Customers.

The objective of this role is to provide the Customer with World Class customer service.

Duties:
" Build strong and positive relationships with the customer
" Build and document knowledge about the customer company and its technical operations
" Feedback any important customer information to the company
" To promote aftermarket products and services to the customer
" To react to any customer needs quickly, effectively and efficiently
" To carry out repairs to the highest standard to provide a "First Time Fix" to the customer
" Possess excellent laptop computer technical diagnostics skills
" Excellent operation of the PDA unit to input job information and write-up data
" Continually look to develop yourself through Training Courses and other Medias available
" Service and maintain JCB and other Equipment to the Manufactures specifications
" Maintain and improve our profile in the marketplace
" Provide World Class Customer Service
" Present a professional image at all times
" Carry out all work practices in line with company health and safety policy
" Meet and exceed customer expectations whilst maintaining profitability
" Contribute to overall success of Watling JCB through teamwork and good communication within the company
" Any other duties as deemed necessary to fulfil the role

Additional information:
" 40 hours working week, 08.00 - 16.30 hours, half an hour unpaid lunch break
" Overtime; First 4 hours at time and a half rate, over and above first 4 hours double time rate
" Call out; Initial payment of £50.00 normal working week, £75.00 bank holiday working week and £100.00 Christmas period for being on call, if called out any hours worked would be first 4 hours at time and a half rate, over and above first 4 hours double time rate
" Call out rota; Frequency of rota system varies from depot to depot and would be discussed during the interview process with the relevant Depot Manager


Essential:
" To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone
" Teamwork, ability to work confidently within a group and on own initiative
" Time Management, ability to manage time effectively, prioritising tasks and working to deadlines
" Drive and determination to get things done, make things happen and continually looking for better ways of doing things
" Analysing and Investigating, ability to gather information systematically to establish facts and principles for problem solving
" Commercial Awareness, ability to understand the commercial realities affecting the organisation
" Flexibility, ability to adapt successfully to changing situations and environments
" Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions

Personal Attributes:
" Capable of delivering results under pressure and to strict deadlines
" Quality focused
" Honest, reliable, trustworthy, good timekeeper
" Ability to be professional, cheerful, co-operative at all times
" Ability to be motivated and customer focused
" Clean driving licence and good driving record (if applicable)
" Full driving, Forklift Truck driving licence (training will be provided)

If you are interested apply now and don`t miss out.