Location - Warrington
Working as part of a team you will be responsible for facilitating all internal tasks required to enable your engineers to provide a world class service. You will be an integral part of a fast moving, ever-evolving business and therefore must have the capability to manage change and act as an ambassador to our customers with a focus on their complete satisfaction.
As a Field Service Coordinator, you will be responsible for, but not limited to:
o Coordinating all activities for your customers, using your time management skills to prioritise and ensure accurate completion of all works. Including the following
1. Despatching engineers for routine maintenance visits, field quotes, call outs and warranty works.
2. Ordering parts.
3. Invoicing, goods receipting and gross margin reports.
4. Processing contracts
6. General queries, emails, liaising with suppliers, obtaining proof of delivery, customer complaints.
7. Liaising with colleagues and stakeholders, including monthly calls with credit control and Support Operational Managers.
o Work with your allocated Support Operational Managers to provide a streamlined process and enable them to focus on value added activity. Working in partnership to achieve all targets in relation to sales, orders, customer satisfaction and resource utilisation
o The preparation and monitoring of contracts, planners, forecasts working with your stakeholders to ensure efficiencies and effectiveness. This will include Service operation manager, service technicians, credit control, customer validation, data quality, quality team.
o Maintaining records in detail to enable an accurate account of contract history.
All documentation stored correctly, including contract creation, field quotes, customer orders, supplier proof of delivery attached, ensuring customer requirements are met (invoicing, scheduling), accuracy and attention to detail
o To approve engineers time sheets in accordance with the despatch console.
o Encourage Coordination to attend customer sites to meet the customer, attend service technician meetings to build relationships
o Effectively communicate with customers, internal and external stakeholders in a timely manner and adhere to customer specific requirements, updating customer portals, scheduling visits, uploading reports.
o Account Coordination experience
o Computer literate (Microsoft packages) and salesforce
o Flexible and willing to work as part of a team
o Good verbal telephone manner and written communication skills
o Self-starter with a pro-active, can-do approach
o Results orientated
o The ability to travel, when required to attend internal and customer meetings
o Ability to multi-task and prioritise workloads to achieve KPI`s
o Ability to work under pressure in a demanding environment
o Experienced SAP user
o Relevant experience in Account Coordination within a service environment
o Ability to demonstrate working in a Customer Service environment
o Commercial experience