Job Description

*Position available for a field service engineer*
I am looking for an experienced Field Service Engineer to join an international forward thinking company. The main duties of this role is to be able to carry out Machine Plant Diagnostics, Servicing and Repairs to Construction, Agricultural, Industrial, Heavy Line and Recycling Equipment to the highest standard within the Dealership territory to new and existing Customers.
This is a Customer facing role which requires you to build strong Customer relationships within the Service sector of business. You will need to promote and present a professional image and offer service solutions to our customers and frequently liaise with Manufacturers.

Some of the responsibilities will include:
" Build strong and positive relationships with the customer
" Build and document knowledge about the customer company and its technical operations
" Feedback any important customer information to the company
" To promote the Watling JCB organisation and the JCB Brand to new and existing customers
" To promote aftermarket products and services to the customer
" To react to any customer needs quickly, effectively and efficiently
" To carry out repairs to the highest standard to provide a "First Time Fix" to the customer
" Possess excellent laptop computer technical diagnostics skills
" Excellent operation of the PDA unit to input job information and write-up data

The right candidate will be:
o Capable of delivering results under pressure and to strict deadlines
o Quality focused
o Honest, reliable, trustworthy, good time keeper
o Ability to be professional, cheerful, co-operative at all times
o Ability to be motivated and customer focused
o Clean driving licence and good driving record (if applicable)
o Full driving, Fork Lift Truck driving licence (training will be provided)

Benefits that you will have:
" Attractive rates of pay and overtime rates
" Pension scheme; Auto enrolment and company
" 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
" Contributory medical insurance scheme
" Death in service company life assurance
" Merchandise purchases at cost
" Sickness scheme
" Perkz employee benefits
" O2 employee benefits
" Childcare voucher scheme
" Free car parking facilities
" Occupational health
" Learning and development programmes
" Career progression

Additional information
" 40 hours working week, 08.00 - 16.30 hours, half an hour unpaid lunch break
" Overtime; First 4 hours at time and a half rate, over and above first 4 hours double time rate
" Call out; Initial payment of £50.00 normal working week, £75.00 bank holiday working week and £100.00 Christmas period for being on call, if called out any hours worked would be first 4 hours at time and a half rate, over and above first 4 hours double time rate
" Call out rota; Frequency of rota system varies from depot to depot and would be discussed during the interview process with the relevant Depot Manager

This is a very exciting opportunity with multiple vacancies due to a rapidly growing industry! So if you have the experience and capabilities then apply!!