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Field Technician

Job Description


Brook Street have a fantastic opportunity for you to join a fantastic client as a full time Field Technician based in and around the Southend area.

Do you have great customer service skills, determination to succeed and deliver a great customer experience with a positive can do attitude that our client wants. If so then we are interested in you!


Our client is the largest independent provider of technical services support to the UK brewing industry. Due to them working with a very big client they look to ensure that the highest standard of customer service is delivered every time.

The Role

As part of their regional teams you will be responsible for giving their Smart Dispense customers the very best customer service experience every time. This will involve visiting a wide range of licensed premises every four weeks carrying out a detailed technical and quality health check of the Smart Dispense system. By visiting these premises on a regular basis it will allow you the opportunity to help build the customer`s business by ensuring the continued great quality.

You don`t have to have any previous technical experience in this industry or similar although if you do this will help in your development. We can, and will develop these practical skills with you.

Key responsibilities and duties

'' You will be allocated jobs on a daily basis, uploaded on the companys tablet.
" To complete the jobs and recordings in a timely manner.
" To provide specialist technical expertise and advice with regards customers.
" Ensure that Customer Service Standards are exceeded at all times. This includes:
o Quality of work carried out to the customers satisfaction;
o Meeting the agreed response time;
o Meeting access times;
o Ensuring personal presentation is excellent at all times.
o Follow reporting procedure to report all agreed follow-up-action agreed with the customer.

Benefits

- Vehicle
- Pension Scheme
- Incentives paid quarterly (subject to company performance against targets)
- Fuel card
- Pay reviews every January
- Overtime 1 ½ x contractual rate.
- 28 days inclusive of public bank holiday

This is a full time position with the working hours of: Monday - 7am to 4:30pm (30 minutes lunch) & Tuesday to Friday 7am to 4pm (30 minutes lunch)

To be considered for this role you must drive as this is a field based position!

If this is something of interest to you then please contact me on: 01245 493533 or email your CV

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