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Fine Management Advisor

  • Location:

    Coventry, West Midlands

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    £23500 - £24500 per annum

  • Contact:

    Annie

  • Contact email:

    coventry.web@brookstreet.co.uk

  • Job ref:

    COV/16534_1572972442

  • Published:

    13 days ago

  • Expiry date:

    5/12/2019

  • Startdate:

    25/11/19

Job Description

FTC- Fine Management Advisor

Monday - Friday 37.5 hours per week- Fixed Term Contract until 30th June 2020

Salary £23000-£24000 (Pro Rata)

Job Role
You will be required to develop relationships with clients and companies. You will spend time liaising with external companies and working closely with the customer service team.

Key Responsibility

- Managing and updating the internal fine management systems.
- Taking escalated calls from the customer support advisors to reach resolutions with the customers.
- Managing all aspects of escalated complaints, written, verbal and oral, responding efficiently and in a timely manner.
- Demonstrate flexibility and ability to work within all areas of the department.
- Relay customer perceptions and comments, identify and analyse opportunities to improve processes and procedures.

Personal Characteristics

- Ability to prioritise and multi- task on a daily basis
- Ability to work well in a team
- Effectively communicate with internal and external customers.
- Ability to develop strong working relationships
- Previous B2B sales experience

If you feel this is the role for you and you would like your CV to be considered, please send a copy of your CV
If you do not receive contact within 48 hours, please accept that you have not been shortlisted.

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