Are you confident and able to talk to anyone? Do you have a passion for excellent customer service? We currently have fantastic temporary opportunities for a small number of administrators/call handlers to join a team within one of our Public Sector clients based in North Shields.
This is a fantastic opportunity to join an established local Government Department. If you enjoy working as part of a busy office and providing first-class assistance and advice to customers, then we want you to apply for this role.
In order to succeed in the role, you will have the following skills and attributes:
Customer Service as your number 1 priority
Excellent communication skills (both oral and written)
Proficient in systems as well as prepared to learn new, in-house systems
Internet savvy - happy and comfortable negotiating your way around systems and folders such as Microsoft Teams and Excel
Enthusiastic in all that you do
The role starts as an Administration role but will include Call Handling once you have built up the knowledge required. There will also be general administration that results from the calls that you will deal with. Duties will include, but not be restricted to:
Call Handling regarding fines
Dealing with written queries
Distribution of Post
General photocopying and filing
Creating and updating records on the in-house computer system
Ad Hoc duties as and when required by the client
This is a 6 month initial assignment, depending on start date, but has the opportunity to be extended beyond that initial period. The job is based on a 37 hour week, working Monday to Friday. Free, secure parking is available at the location. This Client also offers an excellent Pay Rate of £10.86 per. hour.
If this job is for you, please apply below. We look forward to speaking with shortlisted candidates.