Job Description

Are you confident and able to talk to anyone? Do you have a passion for excellent customer service? We currently have fantastic temporary opportunities for a small number of administrators/call handlers to join a team within one of our Public Sector clients based in Teesside.

This is a fantastic opportunity to join an established local Government Department. If you enjoy working as part of a busy office and providing first-class assistance and advice to customers, then we want you to apply for this role.

The role starts as an Administration role but will include Call Handling once you have built up the knowledge required. There will also be general administration that results from the calls that you will deal with.

Duties will include, but not be restricted to:

• Call Handling regarding fines
• Dealing with written queries
• General Administration
• Distribution of Post
• General photocopying and filing
• Creating and updating records on the in-house computer system
• Data Entry
• Ad Hoc duties as and when required by the client
• Dealing with incoming calls and call backs
• Giving advice to fine payers about how to make payments
• Supporting those who want to pay but are struggling
• Taking action against those who won't pay
• Dealing with spreadsheets, calls and warrants

• Parking on site
• Standard DBS required
• This is a initial assignment is for 3 months, depending on start date, but has the opportunity to be extended beyond that initial period. The job is based on a 37 hour week, working Monday to Friday. This Client also offers an excellent Pay Rate of £11.88 per hour

If this job is for you, please apply below. We look forward to speaking with shortlisted candidates.