Are you confident and able to talk to anyone? Do you have a passion for excellent customer service? We currently have fantastic temporary opportunities for a number of call handlers to join a team within one of our Public Sector clients based in North Shields.
This is fantastic opportunity to join an established local Government Department. If you enjoy working as part of a busy office and providing first-class assistance and advice to customers, then we want you to apply for this role.
In order to succeed in the role, you will have the following skills and attributes:
- Customer Service as your number 1 priority
- Excellent communication skills (both oral and written)
- Proficient in systems as well as prepared to learn new in-house systems
- Strong skills and experience with Excel / Spreadsheets
- Internet savvy - happy and comfortable negotiating your way around systems and folders
- Enthusiastic in all that you do
The role is primarily Call Handling, but there is some general administration that results from the calls themselves that you will deal with. Duties will include, but not be restricted to:
- Call Handling
- Dealing with written queries
- General Administration
- Distribution of Post
- General photocopying and filing
- Creating and updating records on the in-house computer system using Excel
- Data Entry
- Ad Hoc duties as and when required by the client
This is a 6 months assignment, depending on start date, and is based on a 37 hour week Monday to Friday. Location is ideal for public transport but also offers free parking. This client also offers an excellent Pay Rate of £9.78 per hour.
We are looking for candidates to start as soon as possible. If you feel you have the skills and knowledge to fulfil this role please feel free to submit your application.