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Fines Officer(AO) - Band E

  • Location:

    Birmingham, West Midlands

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Up to £10.86 per hour

  • Contact:

    Birmingham Government Team

  • Contact email:

    [email protected]

  • Job ref:

    HP!5880_1650641341

  • Published:

    24 days ago

  • Duration:

    3-6 months

  • Expiry date:

    3/06/2022

  • Startdate:

    28/03/22 10:55:08

Job Description

Our public sector team are looking for a temporary worker to join their team as a fines officer. This is initially a temporary role until 31/03/23 with the chance of an extension. This role is 37 hours a week, Monday to Friday around the hours of 9am-5pm. The pay rate for this role is £10.86 per hour.


This role is working in a busy contact centre in the fines department. You will be required to give a high level of customer service while navigating the system to answer any queries. The calls you receive will be from defendants regarding fine cases. Your day to day duties will include:
- Arranging payment terms
- Arranging direct debits
- Arranging standing orders
- Giving advice on how to appeal fines
- Advice on enforcement actions
- Chasing payments with the cash team at a different location
- Giving advice on what bailiffs can do

The ideal candidate for this role will have customer service skills and admin experience.

The successful candidate for the role will be subject to a standard DBS check due to the nature of the role. This will be carried out once you have been offered the role. If this role is something you would be interested in please apply for more information.

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