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Fines Officer(AO) - Band E

  • Location:


  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £11.88 per hour + paid holidays and pension

  • Contact:

    Melanie Lewis

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Startdate:


Job Description

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Temporary Admin Officer (AO) Position - until end of September 2024 with probable extension

Full Time Monday to Friday 37 hours per week - £11.88 per hour

Brook Street are currently recruiting a Fines Officer (AO) for the Derby Magistrates Courts. Are you enthusiastic and enjoy working as part of a busy team, do you have a passion for providing excellent admin and customer service support, if so, we want to hear from you.

As a fines officer you will provide general admin support within the team, you will need to be flexible, hard-working and have the ability to provide good customer service to a variety of users.
The role will include but may not be limited to

* Creating and updating records on in-house computer system and using Microsoft Excel
* Dealing with customers mainly via telephone but also face-to-face and via email/post
* Interpreting information from a range of sources and making evidence-based decisions
* Printing and dispatch of court orders and preparation of court

Ideal candidates will have a passion to help customers, have a great can do attitude and enjoy working as part of a busy team

Our client requires the following skills

* Good knowledge of Microsoft Word, Excel, Outlook and Teams
* Accurate data inputting skills and good attention to spelling and grammar
* Excellent communication skills both written and verbal
* Good customer service skills and ability to handle challenging calls
* Ability to follow instructions
* Ability to work as part of a team but also able to work independently
* Attention to detail and ability to prioritise workload

This is a temporary role to run until the end of September 2024, likely to be extended beyond this date. Working full time Monday to Friday 37 hours per week. The role is subject to 3 years referencing and a Standard DBS Check

Full training will be given.

Please apply for the role online with your CV in word format or contact the team on 0115 879 3500, due to the number of applications we may not be able to respond to all candidates.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

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