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Fines Officer(AO) - Band E

Job Description

Directorate: Enforcement
Job Title: Fines officer
Pay Span: 11.88 PH



Her Majesty's Courts and Tribunals Service are responsible for the administration of Fixed Penalty tickets issued by Police Forces across England and Wales. At present this activity is carried out in 33 offices within the seven regions. Each office is responsible for the collection of payments, and dealing with correspondence.
Band E staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty and improving performance.


The key purpose of the role is to provide administrative support to HMCTS in ensuring the payments are brought to account to ensure customer satisfaction

Key Responsibilities

" Deputising for Band D Team Leaders as and where required
" Supervise post opening/floor walker
" Allocate workload to band F staff
" To receipt, balance, bring to account and bank all monies paid
" To process correspondence and reports in respect of fixed penalties, camera detected and similar offences and including Penalty Notices for Disorder and Diplomatic FPN's.
" To process payments allocated to the suspense account.
" To monitor and update suspended cases from computer reports.
" To monitor and action all items received into the secure email
" To process refunds, cheques and payments as authorised.
" To input, locate and retrieve data from computer systems and prepare appropriate papers.
" To check, validate and amend computer held data,
Refund file
Licence location report
Mismatch report
DVS audit
Escalation report
" To deal effectively with all public enquiries and liaise with the
DVLA and Police Forces
" To undertake a range of general office duties, including
Answering switchboard/telephones
" Use a range of computer software and hardware
Handle incoming and outgoing mail
Letter writing
Basic stock control
" Collection of a range of statistical data]

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

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