If you are looking for a new role working within a busy customer service team, where know two days are the same and you will be rewarded for you hard work, then this could be the role for you. I am looking for a person that can demonstrate excellent customer service with the ability to multi task
Duties will include but not be limited to
Answering customer/ client queries and processing bookings.
Advising of estimated delivery dates/chasing late deliveries.
Dealing with ad hoc queries, amendments and customer complaints.
Monitor and progress vehicles through various internal departments.
To ensure proactive communication is maintained throughout the vehicle fleet and booking process.
Liaising with and maintaining a professional point of contact with the Client.
Be a service advocate and maintain a positive and professional nature at all times.
Strong administration and interpersonal skills.
Must be proficient in Microsoft Word and Excel.
Excellent communication skills, both verbally and written.
Ability to meet specific deadlines & prioritise effectively.
Accuracy and attention to detail with high organisation.
Team player but also able to work on own initiative.