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Fraud Investigator

  • Location:

    Sheffield

  • Sector:

    Financial Services

  • Job type:

    Permanent

  • Salary:

    Up to £23888 per annum

  • Contact:

    Clare

  • Contact email:

    clare.addis@brookstreet.co.uk

  • Job ref:

    BRA/143039_1706094955

  • Published:

    about 1 month ago

  • Expiry date:

    23/02/2024

  • Startdate:

    04/03/24

Job Description

Do you have Customer Service experience within an FCA regulated role? If so, my client based in Sheffield is looking for a Fraud Investigator to join their well-established team. The company offer competitive benefits including staff discount, generous annual leave, healthcare cash plan together with a vibrant, colourful, creative and flexible working atmosphere.
Duties to include
" Undertake Fraud assessments on application and order referrals within SLA.
" Ensure that all customers receive the same high level of service and the principles of TCF are consistently adhered to.
" Liaise with relevant internal and external departments to ensure customer queries are dealt with effectively and efficiently.
" Prepare accurate documentation for the Police or departments to help with investigations.
" Ensure decisions and actions comply with company policies and consider the best interests of both the business and the customer.
" Comply with FCA and ICO regulations, where applicable
" Ensure that the customer and Company confidentiality is maintained at all times
" Ensure AML Policy and Processes are followed, and reporting is swift, accurate and compliant.
" To be committed to the fair treatment of customers at all times
" To comply with FCA regulations, where applicable
" Demonstrate behaviours in line with our Company values
" To take reasonable care for the health and safety of yourself and other persons who may be affected by acts and omissions at work

ABOUT YOU
" Experience of working within an operational fraud environment preferred.
" Good verbal communication and listening skills.
" Ability to use multiple sources of information to make informed, judgemental decisions.
" PC Literate.
" Experience of working in an FCA regulated environment desirable.
" Enthusiastic and committed team player with flexible and adaptable approach.
The role is subject to credit, DBS, financial sanctions and background / reference checks.

Benefits
" Hybrid working
" 25 days holiday plus stats
" Healthcare Scheme
" Staff Discount
" Pension scheme


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