Job Description

Brook Street is currently recruiting on behalf of a global organisation that currently have a superb opportunity available.
We are looking for Freight Forwarders to work within our clients corporate offices based out of Feltham. The Forwarder is part of the Export department and will be there to provide an excellent customer service experience for our customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other import functions as required.

To be successful in the role you will hold the following qualities:
" Thorough understanding of customer needs
" Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
" A knowledge and understanding of financials and impact on business
" A Good knowledge of IT systems and processes used in the transport sector
" Fluent in English, local language and any other languages required for smooth operation of business

Some key duties you can expect in this role consist of:

" Follow strict and time sensitive SOP's/KPI's to ensure compliance
" Completion of end to end forwarding activities as the individual role requires
" Work closely with internal and external customers
" Focus on customer service
" Use of Next Gen/MS office as requested
" Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required time frame
" Month end department compliance
" Customs Entries
" Cost control
" Assist senior forwarders, Supervisor and line manager where required
" Ensure all reports including internal and customer specific are completed within the deadline
" Resolve queries from customers and suppliers
" Ensure Best Practice models are adopted
" Work closely with the Operations manager for Internal and external rates reviews.
" Remain in contact with customers and suppliers to maintain relationships
" To take part in customer reviews when required to build up visibility and relationships with customers.
" Assist sales and management with customer development
" Maintain clean desk policy
" Operate within companies QA system
" Any other tasks as directed by their Supervisor or line manager


In return our client can offer an excellent scope for progression with lots of future training and development.

Apply now! Or call Mike Penfold to discuss it further. 01483 726167