Job Description

My client is looking for a highly skilled administrator to join their team in Harrogate.

You will be looking after the French region so will need to speak fluent French.

In this position you will be providing administrative support to a team that will be selling products to English and non-English speaking customers. You will also be responsible for building relationships with customers and working with the sales team.

Job description:

- Sales order processing tasks:
I. Process export and domestic orders in a timely and ensure customer requirements are met,
II. Build up an established relationship with Hauliers and customers in order to deliver the best service,
III. Quickly resolve any issues regarding late deliveries, goods stuck in transit, goods refused etc,
IV. Respond to customer enquiries and coordinate information between customers, warehouse and other relevant departments,
V. Prepare all necessary shipping documents,
VI. Ongoing status updates to customers,
VII. Learn to use customers own web-based portals to receive orders, submit information and to keep up to date with any new procedures etc.

- Sales Support tasks:
I. Provide language translation support to colleagues and customers,
II. Process new and amend forms,
III. Assist with new customer set up forms,
IV. Provide ongoing support to the account managers, responding promptly to all requests,
V. Interact with the finance team with regards to any pricing/invoicing issues,
VI. Informing customers of discontinued items,
VII. Processing sample requests,
VIII. Provide holiday and workload support,
IX. Support Finance and the careline on any matter where use of local language would benefit achieving objectives,
X. Attend trade shows abroad where necessary.

Key skills required:
- Prior experience in a sales, sales order/administration role,
- Experienced in using Microsoft office,
- Must speak fluent French,
- Attention to detail,
- Ability to work to deadlines,

If you would like further information on this position don't hesitate to contact Laura on 01904 888800.