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Front Of House/ Office Admin

Job Description

Brook Street is working on behalf of our Belfast client to recruit a full time and permanent Front of House / Office Administrator.

The purpose of the role will be to manage the customer experience by providing exceptional customer service engagement to clients of the business


  • Responsible for ensuring that the offices high quality appearance is maintained at all times.
  • Act as a first point of contact for customers and business partners; by dealing with a large variety of enquiries which may involve considerable questioning in order to determine the nature of the enquiry and the correct action required
  • Develop lasting relationships with new and existing customers
  • Provide a dedicated reception function at the highest levels of service and take ownership of a dedicated front of house role
  • Meet, greet and welcome all visitors to the office to provide an exceptional customer experience
  • Provide hospitality to all clients an visitors (tea, coffee, preparing food, organising lunches etc)
  • Answer switchboard, transfer calls and with general enquiries
  • Have a warm friendly personality and the ability and confidence to make outbound calls to secure appointments with both clients, prospective clients and outbound call campaigns
  • Deal with post, couriers and deliveries
  • General office duties

Role is Monday to Friday based - 35hrs per week - Salary will be 20k per annum

Please send CV via the link


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