Job Description

Are you looking for an exciting job within the Hotel industry? Or perhaps you are already in hospitality or looking for that next step?

We have a great opportunity to join my client as a Head Receptionist based in Worcester. My client is a high profile, luxury hotelier based in Worcester. Their culture is open, honest, and trustworthy. Their employees are truly empowered to maximise their potential, they are recognised for their hard work and success and the value they add to the business.

SALARY & BENEFITS

• Salary is up to £30,000 per annum

• 40 Hours with shifts from 07:00am until 15:00pm or 15:00pm until 23:00pm and anytime in between depending on the needs of the business.
• Pension
• Food provided on shift (lunch/dinner)
• Free Parking On-site

THE ROLE

will be the face of the Hotel, contributing wholeheartedly to a seamless customer experience underneath a well-established and professional General Manager. You will be responsible for the reception and the team therein whilst providing a best in class level of service.

Other Responsibilities include but are not limited to:

• Report to General Manager and work closely with him/her to strategise for the business.
• Oversee the reception desk with a view to ultimate guest satisfaction - deal with queries.
• Manage all group bookings.
• Ensure all accounts are billed correctly and settled as per company procedures.
• To develop business relationships with local companies to increase room sales.
• To annually negotiate rates within the corporate market and develop new business.
• To set up packages on system and sales tools to increase occupancy.
• Maintain a presence for online reservations and revenue manage systems such as Booking.com.
• Ensure all security procedures are in place with specific regard to master keys and monetary items.
• Ensure the revenues balance on a daily basis and resolve any issues as a high priority.
• Liaise with IT, PDQ, Guest line and telephone support representatives to maintain systems in full working order.
• Always ensure compliance of GDPR and data protection.
• Deal with and oversee all reservations including taking the room reservations, restaurant reservations, confirming the bookings, checking guests in and out, preparing and checking invoices to minimise loss to business.
• Carrying out appraisal and 'one to one' meeting for reception/office staff in line with company procedures, including any relevant training
• Any other reasonable duties to ensure the full and effective performance of the role.

PERSON SPECIFICATION

• At least three years' experience in a busy hotel reception
• Good planning and organisational skills
• Outstanding communication skills - verbal and written.
• Excellent customer service skills
• Leadership skills and Team Player
• Ability to multi-task and prioritise.
• Good understanding of useful computer programs (MS Office, POS and reservation systems.)