Job Description

Position: Gadget Claim Customer Service Advisor

Working hours: 37.5 hours per week Monday to Friday between the hours of 8:30am and 6.30pm with 1 in 6 Saturdays no Sundays or Bank Holidays

Salary: 15,600-17,000 pa

Location: Fulwood, Preston, Lancashire

Work Environment: Office Environment

Start Date: 7th January 2018

This Role of Gadget Claim Customer Service Advisor is to make and receive calls from policyholders to provide quality and accurate processing of claims and ensure the company standards are met at all times.

Key Responsibilities:

-Processing new insurance claims notifications;

-To provide accurate advice to customers on making a claim and the processes involved;

-Collecting accurate information and documents to proceed with a claim; ensuring recorded onto the system in a concise manner.

-Analysing a claim made by a policyholder and making claims decisions in line with policy terms and conditions.

-Guiding policyholders on how to proceed with the claim;

-Ensuring fair settlement of a valid claim;

-Adhering to legal requirements, industry regulations and customer quality standards set by the

-Effectively monitor the progress of a claim;

-Investigating potentially fraudulent claims;

-Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;

-To liaise with third party companies and clients and converse with them both verbally and written in a professional manner.

-Demonstrate exceptional claims ownership skills in order to manage customer expectations fully and reduce claims lifecycle.

Key Skills:

-Exceptional Customer service skills;

-Negotiation and decision-making skills;

-Communication skills and a confident disposition when dealing with people, often in difficult circumstances;

-Organisational and time management skills;

-Initiative and the ability to adapt quickly to different situations;

-Good numeracy and literacy;

-Demonstrate team working skills

-Demonstrate the ability to assess a situation objectively;

-Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required.

-Work effectively as a team and maintain a professional working environment.

-To handle calls and other methods of communication to the required service level agreements.

Qualification Requirements: -

-4 GCSEs Grade C or above (including Maths and English); or

-Claims experience desirable

Please contact Stephy Liu 01772 252111