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Gadget Claims Handler

  • Location:

    Preston, Lancashire

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    £15600 - £17000 per annum

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Startdate:


Job Description

Position: Gadget Claims Handler

Location: Fulwood, Preston
Salary: 15,600 - 17,000

Working hours: 8:30-6:30 Monday to Friday (shift patterns, 37.5 hours per week), 1 in 6 Saturday

My client was established in 1990 and has grown to be one of the UK`s leading insurance services provider, predominantly offering products and services to brokers, intermediaries, corporate and affinities. Now is looking for two fantastic Gadget Claims handler in a super team. You will be working in a big open office, casual dress code with a potential to progress inside the company.
Key Responsibilities:

-Processing new insurance claims notifications;

-To provide accurate advice to customers on making a claim and the processes involved;

-Collecting accurate information and documents to proceed with a claim; ensuring recorded onto the system in a concise manner.

-Analysing a claim made by a policyholder and making claims decisions in line with policy terms and conditions.

-Guiding policyholders on how to proceed with the claim;

-Ensuring fair settlement of a valid claim;

-Adhering to legal requirements, industry regulations and customer quality standards set by the company.

-Effectively monitor the progress of a claim;

-Investigating potentially fraudulent claims;

-Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;

-To liaise with third party companies and clients and converse with them both verbally and written in a professional manner.

-Demonstrate exceptional claims ownership skills in order to manage customer expectations fully and reduce claims lifecycle.

Key Skills:

-Exceptional Customer service skills;

-Negotiation and decision-making skills;

-Communication skills and a confident disposition when dealing with people, often in difficult circumstances;

-Organisational and time management skills;

-Initiative and the ability to adapt quickly to different situations;

-Good numeracy and literacy;

-Demonstrate team working skills

-Demonstrate the ability to assess a situation objectively;

-Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required.

-Work effectively as a team and maintain a professional working environment.

-To handle calls and other methods of communication to the required service level agreements.

Qualification Requirements: -

-4 GCSEs Grade C or above (including Maths and English); or

-Claims experience desirable

If you are interested get in touch with Stephy on 01772252111 or email on


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