Position: Gadget Claims Handler
Location: Fulwood, Preston
Salary: 15,600 - 17,000
Working hours: 8:30-6:30 Monday to Friday (shift patterns, 37.5 hours per week), 1 in 6 Saturday
My client was established in 1990 and has grown to be one of the UK`s leading insurance services provider, predominantly offering products and services to brokers, intermediaries, corporate and affinities. Now is looking for two fantastic Gadget Claims handler in a super team. You will be working in a big open office, casual dress code with a potential to progress inside the company.
-Processing new insurance claims notifications;
-To provide accurate advice to customers on making a claim and the processes involved;
-Collecting accurate information and documents to proceed with a claim; ensuring recorded onto the system in a concise manner.
-Analysing a claim made by a policyholder and making claims decisions in line with policy terms and conditions.
-Guiding policyholders on how to proceed with the claim;
-Ensuring fair settlement of a valid claim;
-Adhering to legal requirements, industry regulations and customer quality standards set by the company.
-Effectively monitor the progress of a claim;
-Investigating potentially fraudulent claims;
-Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;
-To liaise with third party companies and clients and converse with them both verbally and written in a professional manner.
-Demonstrate exceptional claims ownership skills in order to manage customer expectations fully and reduce claims lifecycle.
-Exceptional Customer service skills;
-Negotiation and decision-making skills;
-Communication skills and a confident disposition when dealing with people, often in difficult circumstances;
-Organisational and time management skills;
-Initiative and the ability to adapt quickly to different situations;
-Good numeracy and literacy;
-Demonstrate team working skills
-Demonstrate the ability to assess a situation objectively;
-Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required.
-Work effectively as a team and maintain a professional working environment.
-To handle calls and other methods of communication to the required service level agreements.
Qualification Requirements: -
-4 GCSEs Grade C or above (including Maths and English); or
-Claims experience desirable
If you are interested get in touch with Stephy on 01772252111 or email on