Job Description

Brook Street Recruitment is recruiting on behalf of our call centre client who are seeking fluent Georgian speakers in their modern call centre.

The role will require you to represent a world leader in the snack brand industry which offers a wide range of snacks ranging from biscuits to chocolate. This client is a great company to work for and you will be working alongside a diverse team of workers with access to several different networking and social events.

Duties:
* Answering inbound customer service calls, e-mails and website queries using documented procedures
* Documenting and logging all contact and actions taken into CRM system
* Thinking quickly to provide solutions and/or clear directions to customers who are having issues
* Working in adherence to KPI's and to achieving performance targets
* Additional responsibilities as required i. e. reporting, reporting unresolved issues, handling of hang-ups etc

Criteria

* Native Proficiency in English and Georgian
* Experience in Customer Service (food and beverage industry preferable) is a bonus!
* Call centre experience would be a bonus
* Excellent communication skills both written and verbal - professional phone manner
* Good Customer Service skills with a passion for helping people
* IT literate with a good knowledge of MS Office and online applications
* Good problem-solving skills - ability to listen, assess, document and find a solution
* Ability to build rapport and maintain good relations with customers even in stressful situations

If interested, please send CV via the apply link