German Customer Service Advisor
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Location:
Liverpool
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Sector:
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Job type:
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Salary:
Up to £21450 per annum
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Contact:
Melissa
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Contact email:
melissa.walmsley@brookstreet.co.uk
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Job ref:
PRE/210252_1658824986
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Published:
almost 2 years ago
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Expiry date:
6/09/2022
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Startdate:
22/08/22
Job Description
Do you want to work for a well-established company that will shape the future of service and shape customer experience for some of the world`s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with our client, you will have the chance to improve quality of life across the UK and across the globe. This is a HYBRID position, and the candidate will need to be fluent in English and German and we are looking for TWO candidates for this role.
Location: Liverpool City Centre
Salary: - £21,450pa
Hours: 5 days a week with a mixture of shifts- 37.5 hours a week. Monday- Friday 8:00am-2pm or weekend working 9am-5pm
Day to day duties:
? Engaging with customers to gain a full personal understanding of their requirements
? Covering an expanding scope of services to support customers across the full customer journey
? Managing customer interactions involving stakeholders from the partner network
? Developing a deep understanding of vehicles and services and their benefits for customers' work, adventure, or outdoor life
? Ensuring personal Key Performance Indicators and Service Level Agreements are achieved
? Providing feedback for ongoing improvement of processes
A suitable candidate will have:
? Candidates will have significant experience of working in a customer service environment, ideally within the automotive industry
? Excellent verbal and written communication skills in German as well as in English.
? Strong communication skills with the ability to tailor information to individual customer needs
? Good social and interpersonal skills
? Good listening and problem-solving skills
Company benefits:
¢ A salary of £18,798 per annum on a permanent, full-time basiss
¢ 25 days holidays per year (Holidays run January - December)
¢ Automatic enrolment to pension scheme
¢ Full classroom trainer led training provided
¢ Great location for all types of transport i.e Train, Car, Bus
¢ Full equipment provided to support hybrid working
Company benefits scheme.
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