Job Description

Liverpool, L3 (Hybrid after training)

£25,837.50 per annum

37.5 hours/week, Mon-Fri, shifts between 7:00 am-6:00 pm

About the Role
We are looking for a motivated and personable German-speaking Customer Service Advisor to join our client in Liverpool. In this role, you'll deliver outstanding customer experiences across multiple channels, acting as a trusted advisor while supporting and enhancing our brand reputation.

Key Responsibilities

• Handle all customer interactions in a prompt, friendly, and professional manner.

• Interact with customers across all channels as a blended agent.

• Provide a high-touch, personalised experience for every customer.

• Answer questions, solve problems, and recommend services that meet customers' needs.

• Promote memberships to non-members and advise customers on available services.

• Ensure quality capture and maintenance of customer data.

• Identify, highlight, and escalate service-related issues or trends as needed.

• Meet and maintain individual and team performance targets.

Skills & Attributes

• Fluent in German and English (spoken and written).

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a customer-focused mindset.

• Ability to work effectively across multiple channels and adapt to changing priorities.

• Positive, proactive, and professional approach to work.

• Experience in customer service is desirable but not essential; full training provided.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.