Brook Street (UK) Limited is working with our call centre client in Belfast who has an excellent opportunity for German speaking customer service agents to work on behalf of their client, an innovative international company focused on developing and growing a portfolio of consumable lifestyle products.
We are looking for customer service superstars who will ensure the customers' personal experience remains at the heart of everything they do.
What would I be doing?
As a Brand Ambassador, you will be the first point of contact for both business and consumer customer clients responding to multichannel queries. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore we will provide you with all the necessary tools, training and confidence needed to do a great job. Tasks include-
Supporting business and consumers via inbound calls, emails and live chat queries.
Resolving product queries and fielding questions regarding online accounts and customer orders
Complaint handling and resolution
Offering in-depth product knowledge of our range and legislation around the products.
Monitoring and engaging consumer questions that come through Social Media
Ensuring the best consumer experience possible is provided
Helping drive sales activity where appropriate and conducting customer surveys
What is on offer:
Competitive annual base salary plus bonus based on performance
Excellent relocation package to assist you in moving to Belfast (Including flight assistance and 7 nights hotel accommodation)
Continuous paid training on the latest technology
Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
Private Pension and Life assurance
25 Annual leave days, increasing with service
Potential for rapid advancement in many fields, and throughout 17 countries!
We are looking for...
We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. We especially value candidates with:
Fluency in German and English
Previous customer service experience, especially those with call centre experience.
The ability to build relationships.
Experience of working and collaborating with internal departments.
Social Media experience is a benefit.
Ability to multitask.
Why this job
Our clients company was founded more than three decades ago. They are proud to serve the customers of some of the most successful companies on the planet and we bring the best team, tools and practices to everything we do, we interact with customers 24/7 in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels.
If interested in the job please send CV in word format via the link