Job Description

Customer Support Representative (English & German Speaking)

Location: Coventry
Salary: £25,000 per annum

About the Role

We're looking for an enthusiastic and customer-focused Customer Support Representative to join our friendly and dynamic team in Coventry. You'll play a key role in providing a premium level of service to EU and UK customers, ensuring their experience is at the heart of everything we do.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and social media.

• Log and manage product enquiries and faults accurately within agreed SLAs.

• Provide first-line support and advice to customers.

• Achieve departmental KPIs and contribute to continuous improvement.

• Keep up to date with new products, processes, and regulations through ongoing training.

Requirements

• Fluency in English and German (written and spoken).

• Confident using computer systems and quick to learn new tools.

• Strong communication skills and a passion for helping others.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.