Job description
Customer Support Representative (English & German Speaking)
Location: Coventry City Centre
Salary: £27,000 per annum
About the Role
We're looking for an enthusiastic and customer-focused Customer Support Representative to join our friendly and dynamic team in Coventry. You'll play a key role in providing a premium level of service to EU and UK customers, ensuring their experience is at the heart of everything we do.
Key Responsibilities
Deliver exceptional customer service via phone, email, and social media.
Log and manage product enquiries and faults accurately within agreed SLAs.
Provide first-line support and advice to customers.
Achieve departmental KPIs and contribute to continuous improvement.
Keep up to date with new products, processes, and regulations through ongoing training.
Requirements
Fluency in English and German (written and spoken).
Confident using computer systems and quick to learn new tools.
Strong communication skills and a passion for helping others.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
