Are you looking to join a fun and friendly team with one of the world`s best-known brands???
Look no further, Brook Street have just the role for you!!
We`re currently resourcing for German speaking Customer Service Representative to join our Slough based client!
Your role will entail but not be limited to the below duties -
- Managing customer questions and queries from around the world
- Using varied methods of communication via phone, email and web chat
- Investigating and delivering information regarding exciting launches and company developments including exciting upcoming events!
What you can expect:
- A thorough induction programme to ensure that you are ready to deliver a premium service to the customers.
- A competitive salary and participation in the company bonus scheme
- A generous discount on products
- A box of treats, including an attractive pension plan, season ticket loans to help spread your travel costs, a great holiday allowance, and access to a company website full of discounts and deals
Requirements of the role -
- To be fluent in English and German as detailed above, both spoken and written
- Have good MS office skills, plus the ability to multi-task and priorities your workload to meet customer expectations whilst ensuring you respond to them within agreed service levels
- Be a good team player, who can share best practice and work together as part of a high-performing team
- Ideally, have customer service experience either in a contact centre or service industry
- Have a passion for different cultures and a thirst to learn and develop
- Be a brilliant relationship builder who can communicate with people of all ages
This is a temporary to permanent role on successful completion of the training period.
Working the hours of 37.5 per week between 7am and 20.15pm Monday to Friday with one Saturday or Sunday per month!
This exciting opportunity is one not to miss!
Interested? Then we`d love to hear from you. Please apply today online or contact Sian B in branch on 01483 700 500!