Job Description

Brook Street is working with our Belfast client to recruit a Governance and Corporate Assurance Officer on a full time and permanent basis.

The candidate hired will be working in the Corporate Services Directorate department and will be responsible to report to the Senior Data and Analytics Officer

You will be responsible to provide support and assistance to the sections of the Corporate Assurance Department responsible for quality systems, governance, compliance, research, communication, bench marking, performance monitoring, Subject Access Requests and Section 75 Equality and contribute to the professional delivery of Corporate Services, in line with Association`s business plan.

Duties

Participate in the research, development and review of policies, processes and business systems ensuring the knowledge and learning is shared within the team for continuous development and to drive improvements

Provide advice and guidance to Directorates in relation to quality systems and ensure compliance with organisational, legislative and best practice requirements.

Assist in managing the preparation and review of performance measures in completion of the monthly performance scorecard.

Provide assistance, advice and coaching across the business on aspects of quality, policy and practice within the Association`s Single Quality Strategy.

Assist the Corporate Services Directorate to ensure the overall efficiency of the Directorate by positively promoting all aspects of the service, including, quality initiatives; continuous improvement initiatives and training as required.

Report on quality metrics, reviewing trend analysis and flagging issues to management.

Identify opportunities for continual improvement and bench marking against a range of comparator organisations.
Support directorates to audit all existing quality systems and ensure compliance with relevant standards e.g., ISO, Customer Service Excellence, House mark etc.
Co-ordinate the identification and research of areas of best practice, suggesting options and new processes, procedures, and policies as and when required.

CRITERIA

A third level qualification including at least 5 GCSEs at Grade C (including English and Maths) and at least 2 year's recent experience in governance and / or corporate assurance and / or equality.

OR At least 5 year's recent experience (in last 8 years) of governance and / or corporate assurance and / or equality.

Must have demonstrable knowledge of quality systems and / or audit practices:
The ability to produce accurate and well-presented documents using MS office packages
Demonstrable experience of working in an environment regulated by set working policies and procedures.
Strong administration and organisational skills with experience of coordinating activities.
Experience of facilities management

The full job spec can be provided on application

Salary will be starting on £27,741

Please send CV via the link