Job Description

Job title: Case Admin/Admin Officer
Hours: 37 standard office hours per week
Location: Hereford
Hourly rate: (see below)
£8.35 per hour for under 25 years old
£8.87 per hour for over 25 years old, longer temp temporary contract (duration unknown)
Start date: Subject to sufficient 3-year references and DBS check

My client is a well-known government organisation based in Hereford looking to recruit an Admin Officer.

Admin Officer responsibilities:
- Work effectively as part of a team, with excellent communication skills
- Setting up and maintaining accurate offender and victim information on relevant databases
- Preparing cases for Court
- Recording court outcomes accurately
- liaising with a multitude of agencies including Courts/Solicitors/Children's Services/Police/mental health services to collate information
- Dealing with telephone queries from these and other agencies
- Receive and distribute relevant information and communications in an appropriate manner, e.g. telephone, paper, e-mail
- Setting up video links with prisons
- Maintenance of various excel spreadsheets
- Liaising with offenders to organise appointments
- Covering reception when required, which may entail dealing fairly, effectively and firmly with a range of service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures
- Adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position
- Meeting performance targets to ensure cases are processed through in a timely manner

**Due to the nature of this position we will need to undertake a criminal record check which incurs a cost of £23.00 this is refunded to you once you have completed 6 weeks in the assignment**

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