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Government Process Assistant, Sunday shift

  • Location:

    Birmingham, West Midlands

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £9.9 per hour

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Job Description

Job title: Front end service, Sunday shift
Hours: 1 part time Process assistant - Sunday Hours 09:00 to 17:30.
Location: Birmingham, B1 1BD
Hourly rate: £9.90
Start date: ASAP, subject to sufficient references (3 years) and DBS check
Duration: Expected until 31/10/22

My client is a well-known government organisation based in Birmingham, looking to recruit for multiple part time Process assistant.
You will be part of a team providing a face-to-face service to customers during the application process.
To do this, we need individuals who excel at delivering excellent customer service, work effectively as a member of the team, excellent record keeping and a desire to go the extra mile.
Key Responsibilities?
" To capture and digitise information as part of a process
" Act as a first point of contact for customer queries
" Manage customer expectations, interact and display professionalism at all times.
" Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
" Take responsibility to ensure continuous improvement in customer service
" Provide clear and concise responses on service queries
" Manage difficult customers displaying professionalism at all times
" Utilise time appropriately, working efficiently at all times
" Manage incoming service complaints in line with procedure, ensuring escalated action to the complaints Manager is taken where a service complaint is received

Essential Skills?
" Experience of working in a customer facing role including resolving customer queries and issues
" Excellent communication skills, both verbal and written
" Good Microsoft IT skills, including Word, Excel, Outlook
" Proven organisational and planning skills
" Excellent team player, who displays commitment and flexibility
" Articulate & able to develop good working relationships with colleagues & clients
?Desirable Skills:
" Experience working in a visa application environment
" Working in a high volume processing environment

For more information on the role please contact or apply your CV.

**Due to the nature of this position we will need to undertake a criminal record check **

Unfortunately we are not able to get back to everyone who has applied but I would like to thank you for your application.


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