Job title: Front end service, Sunday shift
Hours: 1 part time Process assistant - Sunday Hours 09:00 to 17:30.
Location: Birmingham, B1 1BD
Hourly rate: £9.90
Start date: ASAP, subject to sufficient references (3 years) and DBS check
Duration: Expected until 31/10/22
My client is a well-known government organisation based in Birmingham, looking to recruit for multiple part time Process assistant.
You will be part of a team providing a face-to-face service to customers during the application process.
To do this, we need individuals who excel at delivering excellent customer service, work effectively as a member of the team, excellent record keeping and a desire to go the extra mile.
" To capture and digitise information as part of a process
" Act as a first point of contact for customer queries
" Manage customer expectations, interact and display professionalism at all times.
" Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
" Take responsibility to ensure continuous improvement in customer service
" Provide clear and concise responses on service queries
" Manage difficult customers displaying professionalism at all times
" Utilise time appropriately, working efficiently at all times
" Manage incoming service complaints in line with procedure, ensuring escalated action to the complaints Manager is taken where a service complaint is received
" Experience of working in a customer facing role including resolving customer queries and issues
" Excellent communication skills, both verbal and written
" Good Microsoft IT skills, including Word, Excel, Outlook
" Proven organisational and planning skills
" Excellent team player, who displays commitment and flexibility
" Articulate & able to develop good working relationships with colleagues & clients
" Experience working in a visa application environment
" Working in a high volume processing environment
For more information on the role please contact or apply your CV.
**Due to the nature of this position we will need to undertake a criminal record check **
Unfortunately we are not able to get back to everyone who has applied but I would like to thank you for your application.