Job Description

Workplace experience manager

Salary - up to £50,000

Work for a global leader in industrial software!

Must be able to communicate effectively and professionally to all levels of employees

My Client is looking for a experienced facilities manager to cover all UK offices

Benefits

• 5% - on-target bonus to 10% maximum bonus*
• £1,080 Flexible Benefits pa (can be claimed as an extensive list of benefits such as medical/dental cover, high street vouchers, food shopping vouchers, gym membership, electric car leasing, etc.)
• 28 days annual leave plus Bank Holidays - 36 days in total. Ability to carry over 5 days and buy/sell holiday
• Life Cover - four times base salary
• Competitive Contributory Pension Scheme - one of the best on the market -
• 37-hour work week

The Workplace Experience Team is responsible for developing, implementing, maintaining and delivery a first-class Workplace Experience for our employees, visitors, and suppliers, creating a Great Place to Work. Proactively manage and resolve local real estate and facilities issues, directly or through support from external partners

Duties

• Design and introduce a planned preventive maintenance programme for all UK sites
• Ensure all planning and reactive works are completed in a timely manner and to a high standard
• Establish and agree service standards and KPIs for suppliers and contractors ensuring contracts are in place for soft and hard FM services
• Line manage the Workplace & Facilities Team providing development and learning opportunities; ensure sufficient staffing levels at all times
• Daily monitoring and response to all FM related queries received via the Facilities Helpdesk ensuring responses are timely and that all issues are dealt within an agreed time frame
• Manage FM budget ensuring cost-effectiveness
• Ensure site services are provided including reception, post, courier, catering etc
• Ensure Health & Safety legislation and internal policies are implemented including First Responders, Health & Safety committees, supplier management process (permit to work)
• Attend to or delegate general building housekeeping
• Ensure agreed stock levels are maintained for common items including stationery, batteries etc
• Investigate and respond to accidents and incidents
• Coordinate and support internal office moves
• Support the onboarding and induction of new employees
• Contribute to and develop the RE&F SharePoint site
• Contribute to regional and global RE&F projects
• Provide monthly reports and dashboards
• Contribute to RE&F Meetings
• Coordinate project activity

Essential experience

• Property related or Facilities Management related qualification
  * Demonstrate an understanding of maintaining building facilities
  * Previous maintenance and administration experience
  * Experience of managing budgets
  * Demonstrable experience of developing business cases and reports
  * Creative solution provider
  * Extensive line management experience
  * Excellent written and spoken English skills
  * Excellent supplier management and negotiation skills
  * Able to interact with colleagues and build networks
  * Can manage own workload
  * Willing to travel
  * Flexible and pro-active approach with a willingness to learn
  * Self-motivated team player with good attention to detail
  * Able to provide pragmatic and innovative solutions to problems
  * Management of small projects
  * High level of experience of Microsoft Office packages, especially MS Teams, and FM helpdesk

If you`re interested in this role and would like to have a chat more in detail regarding this vacancy, please do apply with you up to date CV. We aim to get back to all applicants within 1-3 working days.