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Guest Service Manager- Full Time

  • Location:

    Telford, Shropshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £18345 per annum

  • Contact:

    Emma

  • Contact email:

    telford.web@brookstreet.co.uk

  • Job ref:

    TEL/12662_1546622061

  • Published:

    8 months ago

  • Expiry date:

    3/02/2019

  • Startdate:

    28/01/19

Job Description

Guest Service Manager - Telford £18345pa

A fantastic opportunity to join an established brand within the hospitality sector. My client is looking for a customer focused individual to join them on a permanent basis in an exciting role that offers variety.

Benefits: Uniform provided, free parking available, meals provided when on shift + additional benefits once you have completed the probation period.

The Role:

This is a full time position working 40 hours a week which will include evening and weekend across two shifts of 6.30am -3pm & 2.30pm -11pm. You with be customer facing situated in the reception area and will be dealing with incoming guests, answering incoming calls and responding to customer queries and complaints via email. You will be responsible for ensuring that the site runs smoothly so will need to ensure general housekeeping is completed, ensure any maintenance or H&S issues are reported to the appropriate person.

The person:
You will need previous experience working within a customer facing role ideally within the hospitality sector.
You will need excellent verbal communication skills.
You will need to have excellent time management skills
Has a passion for delivering a quality customer experience
Have a flexible approach to your working hours

Please call Emma or Steph on 01952 201112 or apply online to avoid disappointment

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