Job Description

Head Hotel Receptionist

£24,000 per annum

Portsmouth

Are you professional and driven to provide an excellent customer experience?

Do you have previous Hotel receptionist/front of house experience?

Do you drive and have access to your own transport?

If you answered yes on all of the above, then read on:

Our client is recruiting for a full-time Head Hotel Receptionist for their luxury Hotel and resort, based in a beautiful coastal area of Portsmouth. This stunning hotel with spa, waterside restaurant and quay views oozes character and offers exceptional customer service to everyone that passes through its doors.

About the job:

The Receptionist is the front of house of the hotel and is the first person seen when visitors enter the building. It is important that the welcome is warm, professional and friendly. The Head Receptionist will look after the reception team in every aspect.

This is a varied role, key responsibilities of the role will include:

• Taking hotel and restaurant reservations
• Checking in / out customers
• Being first port of contact for any customer queries
• Leading a small reception team
• Managing reception team (rotas, finance)
• Management of reception computer system

You will work a mixture of shifts, Monday to Sunday, 40h per week

Who's right for the job?

The ideal candidate will have some experience as a Hotel Receptionist or Front of House and will have strong experience of delivering an excellent customer service experience, as well as excellent telephone skills. You will be a friendly communicator, who is confident, enthusiastic, approachable and cheerful.

Our client's ideal candidate will have;

• Hospitality and Hotel reception experience
• Excellent communication skills.
• Strong Diary management skills, Methodical and highly organised.
• Confident personality, friendly and very professional manner
• Computer literate
• You must have an excellent eye for detail

What's in it for you?

Our client offers a basic salary of up to £24k per annum, depending on experience.

Further benefits will be discussed at interview

Let's get started!

This is a permanent full-time position with a start as soon as possible. This would suit someone who has worked previously in Hotel receptionist role for the last 12 months, has strong communication skills and who has a passion for providing an excellent customer service.

For more information, please contact Ben at Brook Street South or apply now to send your CV.