Job Description

We have an exciting new opportunity which has arisen for a privately run, caring company who look after and reward their staff very well.

They see the team as an extension of a large family; every member is seen as important and they will work hard with you to ensure that you achieve and deliver your best.

It is this sort of approach that has helped them to achieve the accolade of `Best Pet Insurer of the Year 2020` along with many other awards.

But Pet Insurance is`t all they do! They have a range of exciting products which will bring you into contact with customers from all walks of life.

We are looking for a Head of Customer Care to join their busy team.

Reporting to the Chief Operating Officer, you will manage the customer journey in line with the Company's strategic objectives.

Your aim will be to drive change to ensure delivery of customer care in line with the Company's service standards and regulatory requirements whilst collaborating with other business areas to further develop and implement customer care strategies.
You will be responsible for supporting the continuous development and implementation of the Company's strategy, proposing innovative ideas and influencing positive change to improve customer care.
We are looking for someone who has the experience in identifying, mitigating and monitoring risks to the customer journey and manage resource and budget effectively to facilitate the development companies objectives.
You will be an experienced manager who will oversee the Customer Contact, Claims and Customer Experience teams aswell as manage the company trainers.

Key skills:
- ability to manage own workload with multiple tasks simultaneously
- ability to lead and manage a senior group of people
- ability to effectively manage allocated resources
- understanding of the insurance regulatory framework and requirements
- excellent technical insurance knowledge (including underwriting, policy administration,
complaints and claims) in addition to knowledge and understanding of the general insurance
market.
- excellent stakeholder management and relationship-building skills across all levels of the

In return you will receive a salary in the region of £50,000, plus 33 days' holiday including bank holidays plus long-service increase. Great flexi-time arrangement available. Government work place pension, free parking and hot drinks, free work wear, on site crèche and staff discounts.

If you are interested in the role please contact Cat on 07971609654 or apply now!