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Head Of Customer Claims

  • Location:

    Liverpool, Merseyside

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    £40000 - £60000 per annum

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


Job Description

Do you have experience as an operations manager within the claims industry? Are you looking for a new challenge?

If so, this could be the perfect role for you. Working at the client's city centre office, you will be responsible for managing day to day activities and an overseeing of their Claims department alongside being able to drive delivery of all targets and objectives through their team leaders.

Benefits for this role include:

A competitive salary ranging between £40,000 to £60,000 dependant on experience.

3 % matched pension scheme.

Perkbox incentive.

Cycle to work scheme.

Day to day main duties in this role include:

Providing individual feedback in 1-2-1's across a wider claims department.

Producing accurate and informative MI for presentation with the line manager across a daily, weekly and monthly time period.

Identifying trends and areas of improvement with individual staff performance concerns, ensuring efficient and optimal running of the department.

Providing operation and technical support to team leaders alongside acting as a referral point for staff.

Delivering a culture of people management and ensuring there is 1-2-1's, mid year and end of year appraisals that are delivered effectively.

Actively participating in regular engagements with team leaders and providing end line communication and operational improvement initiatives.

In order to apply for this role, you MUST have the following skills and experience:

Minimum of 3 years operational management, ideally within insurance claims although this area isn't essential.

Able to manage all stakeholder and external suppliers.

Have excellent communication skills and organisational skills.

If you fit the above criteria, please apply directly and to speed up your application, complete our pre-registration on

If you require any further information on this vacancy, please call Daniel on 0151 242 6090 or alternatively via e-mail on


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