Job Description

Job Description - Head of Insurance Operations

Would you like to work for a reputable and global organisation?
Are you a people's person who is full of personality and charisma but also very professional?
Do you have strong contact/call centre management experience?
Do you have experience working within the insurance industry at senior level?

Salary:
Competitive basic salary of up to £50,000 to £55,000 plus performance related bonus up to £7,000 TO £10,000 per annum.

Hours:
Full - Time - 35 hours a week Monday to Friday 9.00am to 5.00pm.

Location:
Croydon - Immediate proximity to the train station, trams and buses in the area, travelling to work couldn't be easier on a daily basis.

Benefits:
Amazing benefits including Life insurance, Pension, Private medical cover, Child care vouchers, Eye care vouchers and discounted travel insurance available to all employees!

Our client is one of the world's largest and leading insurance companies recruiting for a charismatic professional who would be able to manage, co-ordinate and develop the activity within Insurance Operations (sales, claims & recoveries and customer service departments for Home, Travel and Automotive Lines of Business), to ensure that all performance targets and KPI's are consistently met and that the quality and efficiency of service delivery is managed and developed to meet and exceed the needs of the business. To manage and control the all relevant processes and associated activity, ensuring the achievement of business objectives.

You will be responsible for the following:

Operational and Strategic Management
" To lead, coach and support the Department Managers to ensure that the required operational results and targets are achieved.
" To set and review objectives and targets for Department Managers.
" Ensure that targets and objectives are set for every member of each team and these reflect the objectives of the Company.
" To work with the Department Heads, Clients and Account Managers to strategical-ly develop the teams to meet future business requirements.
Communication
" To develop and nurture close working relationships with all relevant Client per-sonnel.
" To conduct meetings with relevant personnel in line with operational standards.
Planning
" To ensure that short- and long-term planning processes are conducted in all areas to meet business and budgetary requirements and to optimise productivity and efficiency.
Quality
" To ensure, through monitoring, audit and the consistent use of the PMF, that the quality of service delivered in all areas is of the standard required by the Company.
" To ensure that customer issues are resolved in a proactive and Client focused manner in the best interests of all parties.
Budgetary Control
" To prepare the annual departmental budgets. Ensure that all expenditure is with-in budget and managed in line with Company Policy.
" To prepare sales forecasts where appropriate
" To prepare activity forecasts where relevant
" To ensure that sales targets are met and to highlight any adverse trends as soon as they become apparent.
Training and Development
" Ensure that robust training and development practices are in place and utilised in line with Company policy, business needs and department objectives.
" Regular TNA's to be undertaken for all staff and direct reports.
" Coaching and feedback practices to be in place.
" Personal development plans to be in place.
Client Liaison
" To actively contribute to and participate in meetings held by the Client.
" To proactively develop relationships within all Client business areas.
Regulatory
" To work within and be compliant at all times with all relevant regulations and leg-islation applicable to the role. With particular reference to the requirements laid down under FCA and ISO criteria.
" To ensure that all activities undertaken by the departments are conducted in line with regulations and in line with the clients standards