My client is looking for 12x motivated candidates to fill this very exciting role within the NHS.
The post holder will be responsible for the assessment of presenting clinical symptoms, using a clinical software tool in order to signpost and transfer patients to appropriate providers. To give homecare advice as required using supporting software.
Title: Call Handler
Band: Band 3
Reports to: Team Supervisor
* Must be fully flexible over a 24hr period Mon-Sun * 7am - 12:00am *
Excellent communication skills are required for the patient assessment using critical thinking skills and supported by computer software to ensure the provision of a quality driven service
" Liaising with other agencies and healthcare providers
" Utilisation of acquired skills in the management of challenging calls and child and adult safeguarding and concerns and referrals
" To work co-operatively within the organisation, sharing and utilising areas of knowledge and skills to enhance patient care
" To ensure appropriate and effective communication links with other departments, and other areas of the Trust
" To act if required in the support, mentoring or preceptorship of colleagues within the service
" To despatch an ambulance when required by the Pathways tool, and giving emergency care advice should this be necessary
" Wherever feasible to deal with the call without clinical support using critical thinking and probing questioning skills, supported by the software tools in order to transfer to appropriate care provider
" To work without direct supervision, pursuing a workload managed through scheduled interventions provided by the operational management team.
" To understand and use other software support tools or administrative back-up measure in a contingency situation
Excellent communication skills are required for providing and receiving complex, sensitive, or contentious information, and for establishing relationships with patients and/or others.
" Use of critical thinking skills supported by computer software to ensure patient safety and a quality driven service.
" To communicate clearly, concisely and effectively using all communication delivery methods, e.g. face to face, electronic and written communication
£10.40 per Hour
Interviews to take place on the 6th 7th & 11th July Start date is Aug 15th - Please send all CV's