Pay rate: £8.21 plus holidays
A great opportunity has arisen to join a very busy office in Speke. In this role you will be communicating with patients & their relatives, reassuring them whilst asking the right questions in order to assess their symptoms before progressing them through the right channel.
We are looking for strong applicants with good customer service skills, this must be demonstrated on your CV. Must be good at communicator with all different types of people be patient and have empathy. If you find it easy to build rapport and understand people then this could be the role for you.
You will be working 37.5 hours a week and happy to work shifts as the office is open 24 hours a day, 7 days a week.
Key duties and responsibilities:
o Excellent communication skills are required for the patient assessment using critical thinking skills and supported by computer software to ensure the provision of a quality driven service
o Liaising with other agencies and healthcare providers
o Utilisation of acquired skills in the management of challenging calls and child and adult safeguarding and concerns and referrals
o To work co-operatively within the organisation, sharing and utilising areas of knowledge and skills to enhance patient care
o To ensure appropriate and effective communication links with other departments, and other areas of the Trust
o To act if required in the support, mentoring or preceptorship of colleagues within the service
o To despatch an ambulance when required by the Pathways tool, and giving emergency care advice should this be necessary
o Wherever feasible to deal with the call without clinical support using critical thinking and probing questioning skills, supported by the software tools in order to transfer to appropriate care provider
o To work without direct supervision, pursuing a workload managed through scheduled interventions provided by the operational management team. These events at agreed intervals
o To understand and use other software support tools or administrative back-up measure in a contingency situation
Full training is provided - 6 weeks in house training.
Must be fully flexible for the role, as the centre is open 24 hors a day 7 days a week and you will be working 37.5 hours on a rota basis.
If you would like to be considered, please email your CV