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Helpdesk Administrator

  • Location:

    Northampton, Northamptonshire

  • Sector:

    Contact Centre

  • Job type:


  • Salary:

    Up to £11.28 per hour

  • Contact:

    Northampton Branch

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    10 days ago

  • Expiry date:


  • Startdate:


Job Description

Customer Service Admin Role:

Brook Street are recruiting on behalf of our public sector client for experienced customer service representatives to join their helpdesk team.

These positions will be split between working the office in Northampton town centre and working from home on a rota system.

These are temporary contracts which are ongoing.

Using your customer services experience and knowledge you will be answering inbound calls from customers and advising accordingly, updating the system as you go.

Full training is provided so if you have great communication skills, the ability to work in a fast paced environment and have good computer skills then we would love to hear from you.

Duties include but not restricted to:
- Field calls from the public seeking assistance issuing or responding to their claim
- Keeping regular contact with court staff at processing sites throughout the country
Successful candidates will be passionate about delivering excellent customer service, previous customer service experience and able to work within a confidential environment.

Working hours are 09.00 - 17.00, Monday to Friday, a total 37 hours per week.
The hourly rate of pay is £11.28 per hour.
Please note candidates will be subject to a basic DBS check, and 3 years referencing.

If you think this is the role for you, please apply online or send your CV


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