Job Description

Are you looking to move to a Company who are market leaders in their field? Are you looking for the next step in your career to a large organisation? If so, this could be your perfect job!

With over 160 years of experience our client is actively helping shape one of the most important trends of the future: security. This long established technology group creates confidence in global payment transactions, modern communication, digital identities, and data security, by providing innovative products and solutions.

You will be part of a small team with 2 direct reports. You will be able to demonstrate supervising a helpdesk team, co-ordinating activities, managing resource requirements in conjunction with projects and service commitments. You will be the first point of contact to handle all service communication matters and escalations. You will be required to monitor service performance and keep track of engineer service delivery against SLA's. All jobs must be logged, allocated and closed down in line with company guidelines and SLA's.

You will display leadership skills, managing your time and others effectively and handle a range of customers professionally, taking into account a diverse range of customer service requirements. You will be able to analyse data, coach and mentor your team to improve performance and have a results orientated approach to your work.

You will be IT Literate with SAGE and Excel, excellent communication skills both verbal and written and be able to liaise with a range of contacts both internal and external

£24,000

2 Stage Interview process with HR and Service Manager

CV to Maria Dowding @ or contact 01923 235015